Discover our latest thinking on the topics that matter most in business, data and technology.
To start a customer experience (CX) project, know where to put your focus
Voice-activated technology will soon be ubiquitous; now is the time to adopt
Agile done right keeps projects focused on what matters (even if what matters changes).
The difference between a transformational project and a resource drain lies not in the algorithms, but in the integration.
If you focus only on your customers in an effort to provide the best customer experience, you may be missing the big picture.
Make the most of feedback to improve the customer experience
A holistic approach to harnessing the power of data
Leverage technology to benefit customers and employees
Build empathy for your customer to improve your company’s customer experience
Infusing innovation in all we do
Why transformation projects fail to meet expectations
Five More Surefire Ways to Ensure a Successful CRM Implementation
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