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4 Customer Experience Metrics to Add to Your Toolbox

Customer Experience

As your organization looks to optimize, consider these four advanced customer experience metrics for your CX toolkit.

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Navigating Common Power BI Data Quality Pitfalls

Technology Services

Through simple proactive measures, you can avoid common Power BI data quality issues to ensure accurate and informative analytics

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The Critical Role of Monitoring in Modern DevOps Practices

Technology Services

Monitoring in modern DevOps practices extends beyond source control and CI/CD, providing critical insights throughout the application lifecycle, driving operational efficiency and customer satisfaction.

A woman talks with her hands during a remote coaching session.

Improving Effectiveness through Coaching Data: A Practical Guide

Digital Enablement

Because we know behavioral coaching influences key KPIs, we can use coaching data to create custom programs to identify effective coaching methods and trends across teams.

A woman smiles down at her phone. Holograms of icons describing touchpoints along the customer journey spiral out from the screen.

Intelligent Experience Engines: The Secret to Personalization at Scale

Artificial IntelligenceCustomer Experience

By turning customers’ micro-decisions into micro-goals, intelligent experience engines usher in a new way to build incredible customer experiences at lightning speed.

Male programmer using laptop analyzing and developing in various information on futuristic virtual interface screen. Algorithm.

Unlocking Efficiency: Microsoft Copilot in Power BI

Artificial IntelligenceTechnology Services

Microsoft Copilot within Power BI, scheduled for wide release in March 2024, is poised as a disrupter within the BI solutions industry.

Call center worker accompanied by her team. Smiling customer support operator at work. Young employee working with a headset.

How AI-Driven Coaching Can Transform Call Centers

Artificial IntelligenceDigital Enablement

Traditional quantitative metrics and coaching techniques are evolving as AI-driven coaching increases both efficiency and personalization of training.

Holographic images of health care technology on iphone

Navigating Privacy and Personalization in Healthcare Marketing through Technology

Analytics & Insights

Is it possible to maintain data privacy while bringing improved personalization to healthcare marketing? Yes, with an enterprise data strategy enabled by API principles and an integration focus.

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Creating Impactful Customer Surveys

Customer Experience

Getting honest feedback is crucial for every organization, so make sure your customer surveys drive business improvement while enhancing customer loyalty and satisfaction.

A woman in a shopping mall stops at a screen to view her AI-powered personalized offers.

Leveraging AI to Understand Customer Trends

Artificial IntelligenceCustomer Experience

In addition to traditional market research, AI presents an exciting new way to analyze customer trends, behaviors, and needs.

Building A Data Science Solution to Increase Conversions

Artificial IntelligenceDigital Enablement

A leading healthcare company challenged us to find a way to increase their close rate. So we built a data science solution tailored to their needs and customer base.

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The Benefits of Defining Your Data and Analytics Strategy

Analytics & Insights

The best way to assure success along your data journey is to align on a Data and Analytics Strategy first.

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