Data-Driven Insights for Businesses

Discover our latest thinking on the topics that matter most in business, data, and technology.

Stay Informed: Subscribe to Our Newsletter

Home
Business Insights

Our strategic actions start with intuitive understanding

Filter Insights

Analytics & Insights
Artificial Intelligence
Customer Experience
Digital Enablement
Technology Services

Arrow blocks show how a path diverges at a decision point

Build vs. Buy: What Can We Learn from an Age-Old Debate?

Digital Enablement

For 60 years, organizations have debated building vs. buying software solutions. What can looking back on the factors that drove those decisions in decades past tell us about this debate today?

A laptop screen displays the phases of software development in various states of completion, as indicated by blue circles.

Navigating the Clouds: A Guide to AWS and Azure Developer Tools

Technology Services

AWS and Azure are considered best-in-class for developer tools. So how do they compare to each other?

Young Asian programmer coding in his home office

4 Ways AI Coding Assistants Can Help Developers

Artificial IntelligenceDigital Enablement

AI Coding Assistants promise to increase the productivity of development teams. So, how well do they work in the real world?

A man in a teal shirt sits in front of a laptop and chooses from a customer satisfaction rating that hovers above it.

Customer Experience Strategy, Explained

Customer Experience

At RevGen, CX Strategy means designing a comprehensive plan of action for implementing customer-centric improvements across people, process, and technology.

A man holds out his palm. Above it floats an icon for Artificial Intelligence, which is linked to other icons representing various data science activities.

The Intersection of Data Strategy and Artificial Intelligence

Artificial IntelligenceAnalytics & Insights

Just as with all technologies, getting the most out of artificial intelligence requires a comprehensive data strategy.

A designer puts sticky notes on a bulletin board. They are filled with future questions such as "Plan?" and lists like "product, service, quality".

Design & Optimize CX, Explained

Customer Experience

Our Design & Optimize CX practice has roots in design thinking and, when implemented, creates a seamless omnichannel customer experience.

A hand scrolls through the various data governance options on a holographic screen, landing on compliance

The Role of Software in Data Governance

Technology Services

What does data governance actually manage? How does one regulate a 'business term'? And how can software help?

An agile software developer is updating Kanban board

Best Practices for Managing Custom Digital Solution Development

Digital Enablement

Managing a digital solution project takes careful consideration. Here are 6 steps we follow on every project.

Two designers review their app design goals and mockup on a whiteboard.

Navigating the Digital Development Process: From Architecture to Business Integration

Digital Enablement

Our flexible and repeatable approach to digital development ensures successful implementations of our clients' custom software solutions.

An image of clouds against a blue sky. several of the clouds are shaped like dollar signs.

Best Practices for Optimizing Cost in AWS Cloud

Technology Services

One of the many benefits of the AWS Cloud is its ability to scale appropriately, making it easy to optimize your spending with these best practices.

A circuit board in tones of blue and pink is powered by a chip that reads "AI"

Generative AI and the Call Center

Artificial IntelligenceAnalytics & Insights

Learn how the new Generative AI technology can be put to use in a contact center.

A table is strewn with reports showing pie charts and other data. A hand points at a laptop where more reporting is displayed.

Introducing Customer Value Score: A New Approach to a CX Staple

Customer Experience

Customer Lifetime Value requires years of data to provide value. Our new metric, Customer Value Score, is a proactive approach that provides insights sooner.

Pages: 123456789101112131415161718

Subscribe to our Newsletter

Get the latest updates and Insights from RevGen delivered straight to your inbox.