Discover our latest thinking on the topics that matter most in business, data and technology.
Leverage data science and augmented intelligence for optimal profitability
What your data workers need to provide the insights you want
A five-stage approach to rationalize your business applications
Predictive insights can reduce customer churn and drive business value
Customers should be front and center of your COVID-19 Mitigation Plans
Robotic Process Automation (RPA) can drive efficiencies and greater productivity for your business
An effective data archiving strategy can save money while also enabling operational efficiencies
Tips to navigate the change curve: personally and professionally
Measuring the health of your customer base
Ten tips to help your sales organization adapt and succeed during tough times
Get grounded in your data to form customer support insights that drive customer-focused actions
Don’t skip visioning and goal setting. The why, how and what matters in building your CX foundation.