Customer Experience
Customer Experience on a Budget
To start a customer experience (CX) project, know where to put your focus
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Discover our latest thinking on the topics that matter most in business, data and technology.
Digital Enablement
Smart Speaker Revolution
Voice-activated technology will soon be ubiquitous; now is the time to adopt
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Digital Enablement
An Agile Approach to Agile
Agile done right keeps projects focused on what matters (even if what matters changes).
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Analytics & Insights
Five Reasons Data Science Projects Fail
The difference between a transformational project and a resource drain lies not in the algorithms, but in the integration.
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Customer Experience
Want Great CX? Start with Your Employees
If you focus only on your customers in an effort to provide the best customer experience, you may be missing the big picture.
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Customer Experience
Align Your Listening Posts to the Moments that Matter
Make the most of feedback to improve the customer experience
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Analytics & Insights
Bridging the Gap Between Data Inundation and Business Value
A holistic approach to harnessing the power of data
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Digital Enablement
Transformation Requires Solutions, Not Just Technology
Leverage technology to benefit customers and employees
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Customer Experience
Empathy is at the Heart of the Customer Experience
Build empathy for your customer to improve your company’s customer experience
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Digital Enablement
The Four Deadly A’s of Change Initiatives
Why transformation projects fail to meet expectations
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Digital Enablement
CRM Shouldn’t Stand for ‘Crisis Response Management’, Part Two
Five More Surefire Ways to Ensure a Successful CRM Implementation
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