Business Insights

Discover our latest thinking on the topics that matter most in business, data and technology.

Digital Enablement

An Agile Approach to Agile

Agile done right keeps projects focused on what matters (even if what matters changes).

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Analytics & Insights

5 Reasons Data Science Projects Fail and How to Avoid Them

The difference between a transformational project and a resource drain lies not in the algorithms, but in the integration.

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Customer Experience

Want Great CX? Start with Your Employees

If you focus only on your customers in an effort to provide the best customer experience, you may be missing the big picture.

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Customer Experience

Align Your Listening Posts to the Moments that Matter

Make the most of feedback to improve the customer experience

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Analytics & Insights

Bridging the Gap Between Data Inundation and Business Value

A holistic approach to harnessing the power of data

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Digital Enablement

Transformation Requires Solutions, Not Just Technology

Leverage technology to benefit customers and employees

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Customer Experience

Empathy is at the Heart of the Customer Experience

Build empathy for your customer to improve your company’s customer experience

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Digital Enablement

Innovate with Purpose and Focus

Infusing innovation in all we do

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Digital Enablement

The Four Deadly A’s of Change Initiatives

Why transformation projects fail to meet expectations

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Digital Enablement

CRM Shouldn’t Stand for ‘Crisis Response Management’, Part Two

Five More Surefire Ways to Ensure a Successful CRM Implementation

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Digital Enablement

CRM Shouldn’t Stand for ‘Crisis Response Management’

5 surefire ways to ensure a successful CRM implementation

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Analytics & Insights

Build a Governed Data Lake

Increase data agility and improve business intelligence

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