Business Insights

Discover our latest thinking on the topics that matter most in business, data and technology.

Customer Experience

Adapting Your Sales Organization in Uncertain Times

Ten tips to help your sales organization adapt in succeed during tough times

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Analytics & Insights

Times of Change Call for Data-Driven Customer Support Plans

Get grounded in your data to form customer support insights that drive customer-focused actions

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Customer Experience

Starting a CX Program? First, get grounded in your vision and goals.

Don’t skip visioning and goal setting. The why, how and what matters in building your CX foundation.

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Analytics & Insights

How to Build a Data-Driven Culture

Steps organizations can take to make data a central part of their culture

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Analytics & Insights

Augmented Data & Analytics: Powering Productivity

A transformative trend that stands to exponentially increase organizational productivity is now upon us

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Customer Experience

It Pays to Know Your Customers

Data analytics and artificial intelligence will boost customer experiences, and make consumers feel appreciated and understood.

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Analytics & Insights

You Want Data Science? Then You Need Data Governance

Data governance done right can lead to better analytics and insights to drive your business

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Customer Experience

Customer Experience on a Budget

To start a customer experience (CX) project, know where to put your focus

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Digital Enablement

Smart Speaker Revolution

Voice-activated technology will soon be ubiquitous; now is the time to adopt

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Digital Enablement

An Agile Approach to Agile

Agile done right keeps projects focused on what matters (even if what matters changes).

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Analytics & Insights

Five Reasons Data Science Projects Fail

The difference between a transformational project and a resource drain lies not in the algorithms, but in the integration.

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Customer Experience

Want Great CX? Start with Your Employees

If you focus only on your customers in an effort to provide the best customer experience, you may be missing the big picture.

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