Discover our latest thinking on the topics that matter most in business, data and technology.
Machine Learning has limitless potential, but there are significant pitfalls to avoid to harness its full value
Many organizations are using more than one cloud vendor. Why?
Creating a customer re-engagement program isn't easy, but it is critical
Current customers drive majority of next year’s revenue
CX sentiment is important but we also need to understand customer behavior
Data & technology considerations and organizational enablement to achieve accelerated insights
Your project approach can be flexible if you remain aligned with principles and values
Set your organization up for success by avoiding this common Customer Experience mistake
Most of next year's revenue will come from this year's customers
Gain a holistic view of your Enterprise Architecture to support operational efficiencies and consistency
Drive your CX goals with these key CX metrics
Data privacy legislation across the U.S.
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