Home
Business Insights

Data-Driven Insights for Businesses

Discover our latest thinking on the topics that matter most in business, data, and technology.

Stay Informed: Subscribe to Our Newsletter

Our strategic actions start with intuitive understanding

Filter Insights

Analytics & Insights
Artificial Intelligence
Customer Experience
Digital Enablement
Technology Services

A woman reads online reviews on her phone. The speech bubbles of the reviews say things like "excellent" "perfectly" and "great service"

Customer Service vs. Customer Experience: What’s the Difference?

Customer Experience

Customer service vs. customer experience: Which should you prioritize? The answer: They both work together.

Flowing blue digital wave on dark background with scattered glowing particles

Unleashing the Power of AI with Microsoft Fabric

Artificial IntelligenceTechnology Services

Microsoft Fabric's AI capabilities can help transform business operations by streamlining data processes and enabling real-time insights.

A woman on her laptop completes a presentation full of data-driven storytelling and data visualization

Unlocking the Power of Data Storytelling

Analytics & Insights

To inspire action, data storytelling must combine effective narratives with novel insights that resonate with the intended audience

Performance at the Front Line: RevGen’s Huddles Tool

Digital Enablement

RevGen designed and developed a communication tool for "Huddles" that enabled a Fortune 500 company to engage their global frontline workforce to streamline information flow and enhance accountability

UX Strategy: 10 Steps for Building a Bridge Between Users and Business

Customer Experience

These 10 steps will help you build an effective ux strategy to improve overall user satisfaction and retain a competitive edge.

Plan for Your Dive: Why You Need an Effective AI Strategy

Artificial IntelligenceDigital Enablement

Diving headfirst into AI without a strategy? That's like setting sail without a compass. A clear AI plan can turn tech buzz into tangible business wins and ensure your business is aligned for growth.

Holographic icons representing data governance, AI, and data are networked together and float over an outstretched hand.

Data Governance in the Age of AI

Artificial IntelligenceAnalytics & Insights

As companies grapple with the opportunities and challenges of AI, the role of data governance is more important than ever.

A woman who has been browsing on her laptop, holds a credit card up and completes an order on her phone.

3 Keys to a Premium Digital Customer Experience

Customer Experience

In an increasingly connected world, we need to engage with our customers and create a digital customer experience that feels genuine and is tailored to their journey.

a hologram showing a digital brian labeled "AI" hovers over a man

10 Steps for Developing an AI Strategy

Artificial IntelligenceDigital Enablement

How do you build an AI strategy tailored to your business needs? Use these 10 steps to outline your plan.

A man in a call center answers an incoming customer call while looking at his screen.

RevGen’s Innovative GenAI Tool for Customer Success

Artificial IntelligenceTechnology Services

Our state-of-the-art Customer Success app harnesses the power of GenAI to improve efficiency and customer experience with one single tool.

Data Quality: The Foundation for AI Enablement

Artificial IntelligenceAnalytics & Insights

Data quality is key to operational efficiency, speed to insight, AI enablement, and other high-value analytics.

A woman shouts with joy upon opening her box that was just delivered.

How to Elevate the Moments that Matter

Customer Experience

Successful customer-centric organizations prioritize the key interactions that have the greatest impact on customer satisfaction - the moments that matter.

Pages: 12345678910111213141516

Subscribe to our Newsletter

Get the latest updates and Insights from RevGen delivered straight to your inbox.