Discover our latest thinking on the topics that matter most in business, data, and technology.
Ask the right questions so you don't miss out on the goodness
Understand how your future customers are learning about you
When defining the ‘value’ of analytics, it’s easy to mistake the complexity and newness of a technology for actual value. Instead we must look at value that comes from organizational execution and the successful outcomes they created.
Sometimes, deferring a decision is the right decision
Use CLV to drive your customer experience strategy
Start by solving problems with tangible business outcomes
Avoid the hype and enable your team to make the right decisions about technology
Four tips to help strike the right pace of change
Integration platforms can simplify integration architecture, increase reliability, and reduce costs
Build trust and long-term relationships by focusing on Moments that Matter
5 steps that will help get your customer experience program off the ground
Reduce Operational Business Project Risk by Integrating DevOps Practices
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