Customer Experience (CX) Transformation

Make it easy for your customers to do business with you

Growing and sustaining a business in the age of the customer requires new ways of thinking. Organizations need to shift from an inside-out perspective about customers to an outside-in perspective, especially in terms of the tools, logistics, and planning that go into crafting an outstanding customer experience.

At RevGen, we’re customer experience experts, helping organizations better align their business strategy with customer needs and expectations. From measuring customer value to providing customer experience focused IT solutions to building and enabling great experiences, RevGen’s CX consultants help make it easy for your clients to do business with you and drive your future success.

Learn more about RevGen’s perspective in this business insight, Empathy is at the Heart of the Customer Experience, and in the client success stories and insights below.
CXA Offering Meeting

CX Analytics

When enacted strategically, Customer Experience (CX) creates brand trust, customer loyalty and sustained company growth. It has been—and continues to be—the competitive differentiator. Modern CX has evolved well beyond reactive customer service and cost-center thinking. This new world of CX includes predictive analytics and data science that deepen our understanding of data and drive targeted, specific offerings and experiences that customers find highly valuable.

CX analytics is the lynchpin between customer insight and company performance. With expert knowledge of customer sentiment, preference, and behaviors, RevGen Partners turns disparate customer data into relevant, actionable, decision points to drive value for customers and brand trust, loyalty, and growth for companies.

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Customer Understanding

Customer expectations are continuously evolving. Customer understanding is critical for businesses to create products and services that meet their customers' needs. By understanding your customers, you can tailor offerings to address specific pain points, preferences, and behaviors. This can lead to higher customer satisfaction and loyalty, as customers are more likely to choose businesses that they feel understand and cater to their needs.

Additionally, understanding customer behavior can help you anticipate changes in demand and identify new opportunities for growth, as well as inform marketing and communication strategies, allowing you to reach and engage your target audience more effectively. Our customer experience experts provide insights on customer wants, needs, and behaviors, enabling a competitive advantage by defining innovative ways to elevate the customer experience for high value customers and maximize bottom line impacts.

Design and optimize customer experience

Design & Optimize CX

Align the outside-in needs of your customers with the inside-out capabilities of your organization. We optimize your approach by analyzing and designing end-to end service blueprints including people, process, and technology to deliver a seamless omnichannel customer experience whether your customers are online, chatting in your app, or interacting with you in person. Utilizing metrics, insights, and human centered design, we help organizations discover, define, and deploy both optimized digital and non-digital experiences to meet their CX objectives.

A man in a teal shirt sits in front of a laptop and chooses from a customer satisfaction rating that hovers above it.

Customer Experience Strategy

Customer Experience Strategy ensures CX success to overcome market challenges and meet business goals. RevGen partners with clients to thoughtfully design a comprehensive plan of action for successfully implementing customer-centric enhancements in the areas of people, processes, and technology.

A well-designed strategy sets the vision and boundaries for CX efforts, which ensures cohesiveness, keeps work within scope, and exposes operational strengths. A better client experience is also a better employee experience.

We help clients with the following CX strategy needs:
• CX Strategy Design
• CX Org Structure and Governance
• CX Metrics
• CX Education and Competencies
• Customer Understanding Foundations
• CX Roadmap
• CX Culture

Success Stories

Customer Experience

Integrated Customer Journey Roadmap

Building the foundation for a luxury home-buying experience

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Customer Experience

Contact Center Action Plan

Improving Performance for Better Customer Experiences

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Digital Enablement

Digital Transformation in Financial Services

Meeting customer demands in a digital environment

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Digital Enablement

User-Centered Design: Developing a Customer-Facing Employee Performance Management Platform

RevGen helped our client design, develop, and deploy a customized performance management platform with the goal of improving overall customer experience through better feedback. 

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Related Insights

Customer Experience

The Top 7 CX Metrics and How to Use Them

While there is no perfect 'catch-all' measurement for customer experience, these seven CX metrics are widely used for good reason.

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Customer Experience

How to Use Impact Analysis to Prioritize CX Projects in Telecom

In an increasingly competitive telecommunications industry, using data science to do impact analysis is the best way to ensure CX projects get the support they need

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Customer Experience

Where is CX Heading? 3 CX Trends to Watch

The customer experience is changing rapidly, so we're watching these three CX trends closely.

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Customer Experience

Battling High Customer Churn with a CX Save Program

Decreasing customer churn can pay immediate dividends. Implementing a formal Save Program is one way to keep your customers happier in the long run.

Read More

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