Services

Customer Experience Transformation

Make it easy for your customers to do business with you

Growing and sustaining a business in the age of the customer requires new ways of thinking. Organizations need to shift from an inside-out perspective about customers to an outside-in perspective. RevGen helps organizations better align their business strategy with customer needs and expectations. From measuring customer value to building and enabling great experiences, RevGen helps make it easy for your clients to do business with you and drive your future success. Learn more about RevGen’s perspective in this business insight, Empathy is at the Heart of the Customer Experience, and in the client success stories and insights below.

CX Analytics

Pairing modern data science with our deep understanding of CX best practices to unlock novel, actionable insights about what your customers want.

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Customer Understanding

Get a better view of who your customers are and how they interact with you​ through customer personas, journey maps, voice of the customer analysis, and more.

CX Maturity Management

Baseline performance and build your CX maturity with data-driven insights. We can help you define metrics, build dashboards, deploy continuous improvement efforts, and drive retention.

Design for Customer Experience

Align the outside-in needs of your customers with the inside-out capabilities​ of your organization. We apply a customer experience capabilities framework to best align your people, process, technology, and data.

Success Stories

Related Insights

Customer Experience

Customer Experience Analytics: The Importance of CX Governance

Without active leadership and a well-defined governance model, it's difficult to implement changes and drive value from CX Analytics.

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Customer Experience

Customer Experience Analytics: 5 Steps to CX Value and ROI

By taking a holistic view of customer data, pinpointing areas of opportunity, and making specific, targeted recommendations, it's easy to prove the ROI of customer experience analytics.

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Customer Experience

Customer Experience Analytics: Novel Insights for the Modern Customer

What is CX Analytics? How can it revolutionize your revenue growth strategy and improve customer loyalty?

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Customer Experience

Goodbye Isn’t Forever, Part II: How to Design a Compelling Customer Re-engagement Program

Designing a re-engagement program for lapsed or lost customers is a key way to grow revenue

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