Customer Experience (CX) Transformation

Make it easy for your customers to do business with you

Growing and sustaining a business in the age of the customer requires new ways of thinking. Organizations need to shift from an inside-out perspective about customers to an outside-in perspective, especially in terms of the tools, logistics, and planning that go into crafting an outstanding customer experience.

At RevGen, we’re customer experience experts, helping organizations better align their business strategy with customer needs and expectations. From measuring customer value to providing customer experience focused IT solutions to building and enabling great experiences, RevGen’s CX consultants help make it easy for your clients to do business with you and drive your future success.

Learn more about RevGen’s perspective in this business insight, Empathy is at the Heart of the Customer Experience, and in the client success stories and insights below.
CXA Offering Meeting

CX Analytics

When enacted strategically, Customer Experience (CX) creates brand trust, customer loyalty and sustained company growth. It has been—and continues to be—the competitive differentiator. Modern CX has evolved well beyond reactive customer service and cost-center thinking. This new world of CX includes predictive analytics and data science that deepen our understanding of data and drive targeted, specific offerings and experiences that customers find highly valuable.

CX analytics is the lynchpin between customer insight and company performance. With expert knowledge of customer sentiment, preference, and behaviors, RevGen Partners turns disparate customer data into relevant, actionable, decision points to drive value for customers and brand trust, loyalty, and growth for companies.

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Customer Understanding

Customer expectations are continuously evolving. Customer understanding is critical for businesses to create products and services that meet their customers' needs. By understanding your customers, you can tailor offerings to address specific pain points, preferences, and behaviors. This can lead to higher customer satisfaction and loyalty, as customers are more likely to choose businesses that they feel understand and cater to their needs.

Additionally, understanding customer behavior can help you anticipate changes in demand and identify new opportunities for growth, as well as inform marketing and communication strategies, allowing you to reach and engage your target audience more effectively. Our customer experience experts provide insights on customer wants, needs, and behaviors, enabling a competitive advantage by defining innovative ways to elevate the customer experience for high value customers and maximize bottom line impacts.

Design and optimize customer experience

Design & Optimize CX

Align the outside-in needs of your customers with the inside-out capabilities of your organization. We optimize your approach by analyzing and designing end-to end service blueprints including people, process, and technology to deliver a seamless omnichannel customer experience whether your customers are online, chatting in your app, or interacting with you in person. Utilizing metrics, insights, and human centered design, we help organizations discover, define, and deploy both optimized digital and non-digital experiences to meet their CX objectives.

A man in a teal shirt sits in front of a laptop and chooses from a customer satisfaction rating that hovers above it.

Customer Experience Strategy

Customer Experience Strategy ensures CX success to overcome market challenges and meet business goals. RevGen Partners works with clients to thoughtfully design a comprehensive plan of action for successfully implementing customer-centric enhancements in the areas of people, processes, and technology.

A well-designed strategy sets the vision and boundaries for CX efforts, which ensures cohesiveness, keeps work within scope, and exposes operational strengths. A better client experience is also a better employee experience.

We help clients with the following CX strategy needs:
• CX Strategy Design
• CX Org Structure and Governance
• CX Metrics
• CX Education and Competencies
• Customer Understanding Foundations
• CX Roadmap
• CX Culture

Success Stories

A call center manager shows a customer care agent how to do something on the computer.

User-Centered Design: Developing a Customer-Facing Employee Performance Management Platform

Artificial IntelligenceDigital EnablementCustomer Experience

RevGen helped our client design, develop, and deploy a customized performance management platform with the goal of improving overall customer experience through better feedback. 

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Header image of a person circling a group of user icons with a red pen to differentiate them from the rest

When Omnichannel Data Science Leads to Better Customer Experience

Artificial IntelligenceAnalytics & InsightsCustomer Experience

RevGen Partners helped a national telecom client better understand their customers’ usage of omnichannel platforms through data science, analytics, and persona development.

Read More About When Omnichannel Data Science Leads to Better Customer Experience
A finger selects an icon representing 'call agent' from several customer service options.

Maturing a Voice of the Customer Program through Data and Technology

Customer Experience

Our client’s nascent Voice of the Customer program had a daunting task — provide actionable, data-driven insights and needed RevGen’s guidance to mature these capabilities.

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Related Insights

4 Customer Experience Metrics to Add to Your Toolbox

Customer Experience

As your organization looks to optimize, consider these four advanced customer experience metrics for your CX toolkit.

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Intelligent Experience Engines: The Secret to Personalization at Scale

Artificial IntelligenceCustomer Experience

By turning customers’ micro-decisions into micro-goals, intelligent experience engines usher in a new way to build incredible customer experiences at lightning speed.

Read More About Intelligent Experience Engines: The Secret to Personalization at Scale

Creating Impactful Customer Surveys

Customer Experience

Getting honest feedback is crucial for every organization, so make sure your customer surveys drive business improvement while enhancing customer loyalty and satisfaction.

Read More About Creating Impactful Customer Surveys

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