Services

Customer Experience Analytics

Drive customer loyalty and company value with CX Analytics.

When enacted strategically, Customer Experience (CX) creates brand trust, customer loyalty and sustained company growth. It has been—and continues to be—the competitive differentiator.

Modern CX has evolved well beyond reactive customer service and cost-center thinking. This new world of CX includes highly predictive analytics that deepen our understanding of data and drive targeted, specific offerings and experiences that customers find highly valuable.

CX analytics is the lynchpin between customer insight and company performance. With expert knowledge of customer sentiment, preference, and behaviors, RevGen Partners turns disparate customer data into relevant, actionable, decision points to drive value for customers and brand trust, loyalty, and growth for companies.

FREE ASSESSMENT

CX Analytics Consultation

Learn how to turn customer data into intelligent insights and informed actions to drive better CX performance. Click to schedule a 30-minute consultation call with one our CX Analytics experts.

Complimentary Consultation

Our Approach

Our goal is to always be your trusted advisor while we work together to achieve the outcomes most important to you and your customers.

Customer Insight

Listen to Customers

Sentiment Metrics:
NPS,CSat, CES
Behavior Metrics
Retention, Upselling
and Cross-Selling, CIV
Social Media
Digital Ecosystems
Customer Journeys
Customer Focus Groups
Frontline Employee
Feedback

Data Strategy

Consolidate Data

Discover and Produce Customer Data Sources
Integrate, Centralize, Organize Disparate Data Sources
Create Data Platforms to Enable Analytics
Develop Reports, Dashboards, Analytics Models
Provide Cross-Enterprise Access

Analytics

Analyze and Learn

Data Mining
Customer Insights and Intelligence
Preference Analysis
Segmentation Analysis
Customized Experiences
Targeted Engagement
Predictive, Prescriptive, and Recommendations

Informed Action

Fixed the Right Problem

Pursue CX Goals Worth
Achieving
Close Highest Value
Gaps
Address Root Causes
and Effects
Act on Targeted CX Improvement Areas
Execute Remediation and Action Plans
Act on Opportunity Areas

Business Value

Realize CX Value

Improve NPS, CSat, CES
Increase Retention
Improve Upselling and Cross-Selling
Increase Lifetime Value
Enable Customer Re-engagement
Foster Customer Advocacy
Deepen Brand Trust
Maximize CX ROI

CX Analytics Services

We partner with clients to understand how customer insights are gathered, how data and analytics is used to understand customer needs, sentiment, behavior and trends. Then, we use this information to determine which CX metrics are most impactful to driving customer success and company value.

Choose the Right CX Metrics: Choose the right metrics that best capture your customers’ needs to drive desired industry and organizational performance and that delivers the most value to customers.

Evaluate CX Analytics Model: Understand current analytics models and how they compare to best design practices that enable metric performance and maturity

Build Customer Data Platform: Assess, understand, design and build data infrastructure—one that informs customer-centric, data-driven decision making and actions.

Drive Customer Excellence with CX Intelligence: Evolve KPI performance by taking the guesswork out of what customers want and turning insights into action to deliver what really matters to them.

Executive Alignment, Governance, and Culture: Align, support, and manage disconnected customer experience efforts and investments across the company to optimize and prove ROI.

Mature CX Performance: Evolve metric performance by design—not default—through focusing on the right actions in the right place at the right time.

CX Analytics Examples

Why RevGen

OUR EXPERIENCE. We understand how to evolve brand trust, customer loyalty, and company outcomes with your most valuable asset: current customers.

OUR APPROACH. We are a trusted advisor – a partner – who focuses on solutions that matter to you and your customers.

OUR CLIENT OUTCOMES. We start with the outcomes you want to achieve, and we design and deliver solutions that create success for your customer and company.

When it comes to Customer Experience, RevGen takes a holistic, outside-in, data-driven approach to understand what creates customer success and drives company performance.

We use analytics to provide depth of insights and additional context to consumer data. These findings help us quickly identify and fix root cause issues so you can take advantage of untapped opportunities.

RevGen sits at the intersection of data analysis and CX expertise. We help our clients solve the right problems and act on opportunities in ways that are measurable and enduring. Most importantly, we empower your customers to be successful with your products and services.

CX Analytics Success Stories

Powered by Data

Customer Experience

Enabling quick, actionable data insights that help create a competitive advantage and increase NPS scores.

Customer Experience Insights

Analytics & InsightsCustomer ExperienceData & Technology Solutions

Leveraging customer data to provide actionable insights and create a data analytics strategy for improving the customer experience

By mapping the customer journey and applying the latest in CX analytics, RevGen Partners set a nascent CX Center of Excellence up for success.

Driving CX with Analytics

Customer Experience

Cutting through the data noise to define the customer journey and find the right metrics to drive an improved customer experience.

CX Analytics Insights

More Insights

An image of aa customer finishing a customer service survey

Customer Satisfaction Metrics Aren’t Enough

Customer Experience

CX sentiment is important but we also need to understand customer behavior

Why You Need an Enterprise Architecture Assessment

Digital Enablement

Gain a holistic view of your Enterprise Architecture (EA) to support operational efficiencies and consistency and enable your company to accomplish its goals while helping to avoid recurring problems with projects, people, or technology