CX Analytics Services

We partner with clients to understand how customer insights are gathered, how data and analytics is used to understand customer needs, sentiment, behavior and trends. Then, we use this information to determine which CX metrics are most impactful to driving customer success and company value.

Choose the Right CX Metrics: Choose the right metrics that best capture your customers’ needs to drive desired industry and organizational performance and that delivers the most value to customers.

Evaluate CX Analytics Model: Understand current analytics models and how they compare to best design practices that enable metric performance and maturity

Build Customer Data Platform: Assess, understand, design and build data infrastructure—one that informs customer-centric, data-driven decision making and actions.

Drive Customer Excellence with CX Intelligence: Evolve KPI performance by taking the guesswork out of what customers want and turning insights into action to deliver what really matters to them.

Executive Alignment, Governance, and Culture: Align, support, and manage disconnected customer experience efforts and investments across the company to optimize and prove ROI.

Mature CX Performance: Evolve metric performance by design—not default—through focusing on the right actions in the right place at the right time.