Services

Customer Experience Analytics

Drive customer loyalty and company value with CX Analytics.

Customer Experience Analytics Icon

When enacted strategically, Customer Experience (CX) creates brand trust, customer loyalty and sustained company growth. It has been—and continues to be—the competitive differentiator.
 
Modern CX has evolved well beyond reactive customer service and cost-center thinking. This new world of CX includes highly predictive analytics that deepen our understanding of data and drive targeted, specific offerings and experiences that customers find highly valuable.
 
CX analytics is the lynchpin between customer insight and company performance. With expert knowledge of customer sentiment, preference, and behaviors, RevGen Partners turns disparate customer data into relevant, actionable, decision points to drive value for customers and brand trust, loyalty, and growth for companies.

FREE ASSESSMENT

CX Analytics Consultation

Learn how to turn customer data into intelligent insights and informed actions to drive better CX performance. Click to schedule a 30-minute consultation call with one our CX Analytics experts.

Our Approach

Our goal is to always be your trusted advisor while we work together to achieve the outcomes most important to you and your customers.

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Customer Insight

Listen to Customers

  • Sentiment Metrics:
    NPS,CSat, CES
  • Behavior Metrics
    Retention, Upselling
    and Cross-Selling, CIV
  • Social Media
  • Digital Ecosystems
  • Customer Journeys
  • Customer Focus Groups
  • Frontline Employee
    Feedback

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Data Strategy

Consolidate Data

  • Discover and Produce Customer Data Sources
  • Integrate, Centralize, Organize Disparate Data Sources
  • Create Data Platforms to Enable Analytics
  • Develop Reports, Dashboards, Analytics Models
  • Provide Cross-Enterprise Access

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Analytics

Analyze and Learn

  • Data Mining
  • Customer Insights and Intelligence
  • Preference Analysis
  • Segmentation Analysis
  • Customized Experiences
  • Targeted Engagement
  • Predictive, Prescriptive, and Recommendations

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Informed Action

Fixed the Right Problem

  • Pursue CX Goals Worth
    Achieving
  • Close Highest Value
    Gaps
  • Address Root Causes
    and Effects
  • Act on Targeted CX Improvement Areas
  • Execute Remediation and Action Plans
  • Act on Opportunity Areas

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Business Value

Realize CX Value

  • Improve NPS, CSat, CES
  • Increase Retention
  • Improve Upselling and Cross-Selling
  • Increase Lifetime Value
  • Enable Customer Re-engagement
  • Foster Customer Advocacy
  • Deepen Brand Trust
  • Maximize CX ROI

CX Analytics Services

We partner with clients to understand how customer insights are gathered, how data and analytics is used to understand customer needs, sentiment, behavior and trends. Then, we use this information to determine which CX metrics are most impactful to driving customer success and company value.

Choose the Right CX Metrics: Choose the right metrics that best capture your customers’ needs to drive desired industry and organizational performance and that delivers the most value to customers.

Evaluate CX Analytics Model: Understand current analytics models and how they compare to best design practices that enable metric performance and maturity

Build Customer Data Platform: Assess, understand, design and build data infrastructure—one that informs customer-centric, data-driven decision making and actions.

Drive Customer Excellence with CX Intelligence: Evolve KPI performance by taking the guesswork out of what customers want and turning insights into action to deliver what really matters to them.

Executive Alignment, Governance, and Culture: Align, support, and manage disconnected customer experience efforts and investments across the company to optimize and prove ROI.

Mature CX Performance: Evolve metric performance by design—not default—through focusing on the right actions in the right place at the right time.

CX Analytics Examples

Why RevGen

OUR EXPERIENCE. We understand how to evolve brand trust, customer loyalty, and company outcomes with your most valuable asset: current customers.

OUR APPROACH. We are a trusted advisor – a partner – who focuses on solutions that matter to you and your customers.

OUR CLIENT OUTCOMES.  We start with the outcomes you want to achieve, and we design and deliver solutions that create success for your customer and company.

When it comes to Customer Experience, RevGen takes a holistic, outside-in, data-driven approach to understand what creates customer success and drives company performance.

We use analytics to provide depth of insights and additional context to consumer data. These findings help us quickly identify and fix root cause issues so you can take advantage of untapped opportunities.

RevGen sits at the intersection of data analysis and CX expertise. We help our clients solve the right problems and act on opportunities in ways that are measurable and enduring. Most importantly, we empower your customers to be successful with your products and services.

CX Analytics Success Stories

CX Analytics Insights

Customer Experience

Customer Satisfaction Metrics Aren’t Enough

CX sentiment is important but we also need to understand customer behavior

Read More
Digital Enablement

Why You Need an Enterprise Architecture Assessment

Gain a holistic view of your Enterprise Architecture (EA) to support operational efficiencies and consistency and enable your company to accomplish its goals while helping to avoid recurring problems with projects, people, or technology

Read More
Analytics & Insights

Times of Change Call for Data-Driven Customer Support Plans

Get grounded in your data to form customer support insights that drive customer-focused actions

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Customer Experience

The Remarkable Revenue Generation of CX

Current customers drive majority of next year’s revenue

Read More

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