Discover our latest thinking on the topics that matter most in business, data and technology.
Don’t skip visioning and goal setting. The why, how and what matters in building your CX foundation.
Steps organizations can take to make data a central part of their culture
A transformative trend that stands to exponentially increase organizational productivity is now upon us
Data analytics and artificial intelligence will boost customer experiences, and make consumers feel appreciated and understood.
Data governance done right can lead to better analytics and insights to drive your business
To start a customer experience (CX) project, know where to put your focus
Voice-activated technology will soon be ubiquitous; now is the time to adopt
Agile done right keeps projects focused on what matters (even if what matters changes).
The difference between a transformational project and a resource drain lies not in the algorithms, but in the integration.
If you focus only on your customers in an effort to provide the best customer experience, you may be missing the big picture.
Make the most of feedback to improve the customer experience
A holistic approach to harnessing the power of data
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