Discover our latest thinking on the topics that matter most in business, data and technology.
Measuring the health of your customer base
Ten tips to help your sales organization adapt and succeed during tough times
Get grounded in your data to form customer support insights that drive customer-focused actions
Don’t skip visioning and goal setting. The why, how and what matters in building your CX foundation.
Steps organizations can take to make data a central part of their culture
A transformative trend that stands to exponentially increase organizational productivity is now upon us
Data analytics and artificial intelligence will boost customer experiences, and make consumers feel appreciated and understood.
Data governance done right can lead to better analytics and insights to drive your business
To start a customer experience (CX) project, know where to put your focus
Voice-activated technology will soon be ubiquitous; now is the time to adopt
Agile done right keeps projects focused on what matters (even if what matters changes).
The difference between a transformational project and a resource drain lies not in the algorithms, but in the integration.