Business Insights

Discover our latest thinking on the topics that matter most in business, data and technology.

Customer Experience

Empathy is at the Heart of the Customer Experience

Build empathy for your customer to improve your company’s customer experience

Digital Enablement

Innovate with Purpose and Focus

Infusing innovation in all we do

Digital Enablement

The Four Deadly A’s of Change Initiatives

Why transformation projects fail to meet expectations

Digital Enablement

CRM Shouldn’t Stand for ‘Crisis Response Management’, Part Two

Five More Surefire Ways to Ensure a Successful CRM Implementation

Digital Enablement

CRM Shouldn’t Stand for ‘Crisis Response Management’

5 surefire ways to ensure a successful CRM implementation

Analytics & Insights

Build a Governed Data Lake

Increase data agility and improve business intelligence

Digital Enablement

Don’t Hope for Change. Manage It.

Five key steps to successful change

Management Consulting

Evolution or Revolution? Determining the Best Approach to Process Performance

Determine the best approach to meet the rising tide of performance expectations

Management Consulting

The Modern PM

Not just a manager, but a leader

Management Consulting

Going from Quote to Cash

Optimize your process for maximum profit

Management Consulting

The Path to Acceptance

How to use external advice when not everyone’s asking for it

Data & Technology Solutions

‘It’s on time and on budget!’ Who cares…if it doesn’t deliver business value?

Reframe project measurement around business impact

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