Data-Driven Insights for Businesses

Discover our latest thinking on the topics that matter most in business, data, and technology.

Stay Informed: Subscribe to Our Newsletter

Home
Business Insights

Our strategic actions start with intuitive understanding

Filter Insights

Analytics & Insights
Artificial Intelligence
Customer Experience
Digital Enablement
Technology Services

A man stands in front of a projected screen showing their process mapping results.

The Crucial Role of Process Mapping with a Customer-Centric Lens

Digital EnablementCustomer Experience

Looking to add new technologies to bolster your CX initiatives? Make sure you're process mapping before making any investments.

Two account executives shake hands with their clients across a table.

Customer Understanding, Explained

Customer Experience

Our Customer Understanding practice provides insight into customer wants, needs, and behaviors, enabling a competitive advantage.

A man in a teal shirt sits in front of a laptop and chooses from a customer satisfaction rating that hovers above it.

Customer Experience Strategy, Explained

Customer Experience

At RevGen, CX Strategy means designing a comprehensive plan of action for implementing customer-centric improvements across people, process, and technology.

A designer puts sticky notes on a bulletin board. They are filled with future questions such as "Plan?" and lists like "product, service, quality".

Design & Optimize CX, Explained

Customer Experience

Our Design & Optimize CX practice has roots in design thinking and, when implemented, creates a seamless omnichannel customer experience.

A table is strewn with reports showing pie charts and other data. A hand points at a laptop where more reporting is displayed.

Introducing Customer Value Score: A New Approach to a CX Staple

Customer Experience

Customer Lifetime Value requires years of data to provide value. Our new metric, Customer Value Score, is a proactive approach that provides insights sooner.

The Top 7 CX Metrics and How to Use Them

Customer Experience

While there is no perfect 'catch-all' measurement for customer experience, these seven CX metrics are widely used for good reason.

A hand holds a cellphone. Above it a floats a representation of a digital network characterized by interconnected zeros and ones

How to Use Impact Analysis to Prioritize CX Projects in Telecom

Customer Experience

In an increasingly competitive telecommunications industry, using data science to do impact analysis is the best way to ensure CX projects get the support they need

header image of a person using their phone with several icons floating above it to indicate omnichannel presence.

Where is CX Heading? 3 CX Trends to Watch

Customer Experience

The customer experience is changing rapidly, so we're watching these three CX trends closely.

a hand draws 5 stick figures on a black board. above them are hearts indicating their level of customer satisfaction.

Battling High Customer Churn with a CX Save Program

Customer Experience

Decreasing customer churn can pay immediate dividends. Implementing a formal Save Program is one way to keep your customers happier in the long run.

Header image of a digitalized business and technology trend graph starting in 2022 and ending at 2023

Top Business and Technology Trends for 2023

Technology ServicesDigital EnablementAnalytics & InsightsCustomer Experience

We sat down with our experts to talk through their picks for 2023's biggest business and technology trends.

Header image showing user reviews being read on a mobile phone in the foreground along with a laptop showing graphs and charts in the background, all part of the CX tech stack.

Why Your Tech Stack Could Be Your Biggest Customer Experience Bottleneck (And How to Fix It)

Customer Experience

Is an outdated tech stack keeping you from meeting customer expectations?

Top 5 Challenges Faced when Building a Customer Experience Program

Customer Experience

Building a Customer Experience Program pays huge dividends. That doesn't mean it is without its challenges. Here's how to face them head on.

Pages: 123456

Subscribe to our Newsletter

Get the latest updates and Insights from RevGen delivered straight to your inbox.