Data-Driven Insights for Businesses

Discover our latest thinking on the topics that matter most in business, data, and technology.

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Our strategic actions start with intuitive understanding

Customer Experience

CX sentiment is important but we also need to understand customer behavior

Customer Experience

Set your organization up for success by avoiding this common Customer Experience mistake

Customer Experience

Most of next year's revenue will come from this year's customers

Customer Experience

Drive your CX goals with these key CX metrics

Customer Experience

Understand how your future customers are learning about you

Customer Experience

Use CLV to drive your customer experience strategy

Customer Experience

Build trust and long-term relationships by focusing on Moments that Matter

Customer Experience

5 steps that will help get your customer experience program off the ground

Customer Experience

2020 reminded us of the importance of empathy with customers and employees

Customer Experience

Disruption is a business model threat and opportunity

Customer Experience

Leverage design thinking to quickly define your CX action plan

Analytics & InsightsCustomer Experience

A repeatable framework to glean insights on customer profitability

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