Data-Driven Insights for Businesses

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Using Customer Experience Innovation to Power Differentiation

Customer Experience

Knowing how to apply customer experience innovation to product and service ideation can make all the difference in a crowded market

Using Social Media Strategy to Bring the Voice of the Customer to Life

Customer Experience

There are three main areas that every social media strategy must consider to provide value for your customer experience program

Closing the Loop: Turning VoC Data into Actionable Customer Experience Insights

Customer Experience

Most companies collect VoC data, however many fall short on turning it into actionable insights to improve CX

Building a Stronger Community through Data Analysis

Customer Experience

RevGen partnered on a pro bono project with a local non-profit, using our customer experience and data analysis expertise to help them improve their member experience.

How to Use a Service Blueprint to Optimize Your Customer Journey

Customer Experience

A service blueprint will help you implement an optimized experience for your customers while cutting through siloed processes

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Harnessing a Journey Map to Empower Your Customer Experience Strategy

Customer Experience

A customer experience journey map is a proven strategic tool that provides insight into customers’ interactions with your brand.

Customer Experience Analytics: The Importance of CX Governance

Customer Experience

Without active leadership and a well-defined governance model, it's difficult to implement changes and drive value from CX Analytics.

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Customer Experience Analytics: 5 Steps to CX Value and ROI

Customer Experience

By taking a holistic view of customer data, pinpointing areas of opportunity, and making specific, targeted recommendations, it's easy to prove the ROI of customer experience analytics.