Discover our latest thinking on the topics that matter most in business, data and technology.
A repeatable framework to glean insights on customer profitability
Equip agents to personalize and transform the customer experience
Predictive insights can reduce customer churn and drive business value
Customers should be front and center of your COVID-19 Mitigation Plans
Measuring the health of your customer base
Ten tips to help your sales organization adapt and succeed during tough times
Get grounded in your data to form customer support insights that drive customer-focused actions
Don’t skip visioning and goal setting. The why, how and what matters in building your CX foundation.
Data analytics and artificial intelligence will boost customer experiences, and make consumers feel appreciated and understood.
To start a customer experience (CX) project, know where to put your focus
If you focus only on your customers in an effort to provide the best customer experience, you may be missing the big picture.
Make the most of feedback to improve the customer experience