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Two factory supervisors look at a tablet that projects a holographic AI service blueprint

Transforming Manufacturing Success: The Power of AI Service Blueprints

Artificial IntelligenceCustomer Experience

Artificial intelligence unlocks the complexity of service blueprints for manufacturers by taking a data-driven approach to transforming experiences

A female doctor uses a tablet to discuss medical care with her patient

Enhancing Provider Experience Using AI

Artificial IntelligenceCustomer Experience

An often overlooked metric, Provider Experience is critical to the healthcare ecosystem because it directly impacts Patient Experience. AI can help.

A woman reads online reviews on her phone. The speech bubbles of the reviews say things like "excellent" "perfectly" and "great service"

Customer Service vs. Customer Experience: What’s the Difference?

Customer Experience

Customer service vs. customer experience: Which should you prioritize? The answer: They both work together.

UX Strategy: 10 Steps for Building a Bridge Between Users and Business

Customer Experience

These 10 steps will help you build an effective ux strategy to improve overall user satisfaction and retain a competitive edge.

A woman who has been browsing on her laptop, holds a credit card up and completes an order on her phone.

3 Keys to a Premium Digital Customer Experience

Customer Experience

In an increasingly connected world, we need to engage with our customers and create a digital customer experience that feels genuine and is tailored to their journey.

A woman shouts with joy upon opening her box that was just delivered.

How to Elevate the Moments that Matter

Customer Experience

Successful customer-centric organizations prioritize the key interactions that have the greatest impact on customer satisfaction - the moments that matter.

4 Customer Experience Metrics to Add to Your Toolbox

Customer Experience

As your organization looks to optimize, consider these four advanced customer experience metrics for your CX toolkit.

A woman smiles down at her phone. Holograms of icons describing touchpoints along the customer journey spiral out from the screen.

Intelligent Experience Engines: The Secret to Personalization at Scale

Artificial IntelligenceCustomer Experience

By turning customers’ micro-decisions into micro-goals, intelligent experience engines usher in a new way to build incredible customer experiences at lightning speed.

a hologram showing a customer survey floats above a laptop as a man fills it out online.

Creating Impactful Customer Surveys

Customer Experience

Getting honest feedback is crucial for every organization, so make sure your customer surveys drive business improvement while enhancing customer loyalty and satisfaction.

A woman in a shopping mall stops at a screen to view her AI-powered personalized offers.

Leveraging AI to Understand Customer Trends

Artificial IntelligenceCustomer Experience

In addition to traditional market research, AI presents an exciting new way to analyze customer trends, behaviors, and needs.

Customer Loyalty: How to Keep Customers Coming Back

Customer Experience

What is customer loyalty? And how can these four factors ensure customers will remain with your company?

A man chats on his phone with an AI chat bot

Using AI in CX: Why You Need High-Quality Customer Experience Data

Artificial IntelligenceCustomer Experience

Leveraging AI within CX can provide immediate value for your company. So, how do you ensure your data is ready for AI?

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