Discover our latest thinking on the topics that matter most in business, data and technology.
2020 reminded us of the importance of empathy with customers and employees
Disruption is a business model threat and opportunity
Leverage design thinking to quickly define your CX action plan
A repeatable framework to glean insights on customer profitability
Equip agents to personalize and transform the customer experience
Predictive insights can reduce customer churn and drive business value
Customers should be front and center of your COVID-19 Mitigation Plans
Measuring the health of your customer base
Ten tips to help your sales organization adapt and succeed during tough times
Get grounded in your data to form customer support insights that drive customer-focused actions
Don’t skip visioning and goal setting. The why, how and what matters in building your CX foundation.
Data analytics and artificial intelligence will boost customer experiences, and make consumers feel appreciated and understood.
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