Data-Driven Insights for Businesses

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Customer Experience

Experts Weigh In: How Can Technology Improve Customer Experience?

At the recent CTA Insight series, Director of Customer Experience, Jen Walsh and a panel of experts spoke on the increasing role of technology in CX

Customer Experience

Using Social Media Strategy to Bring the Voice of the Customer to Life

There are three main areas that every social media strategy must consider to provide value for your customer experience program

Customer Experience

Closing the Loop: Turning VoC Data into Actionable Customer Experience Insights

Most companies collect VoC data, however many fall short on turning it into actionable insights to improve CX

Customer Experience

Building a Stronger Community through Data Analysis

RevGen partnered on a pro bono project with a local non-profit, using our customer experience and data analysis expertise to help them improve their member experience.

Customer Experience

How to Use a Service Blueprint to Optimize Your Customer Journey

A service blueprint will help you implement an optimized experience for your customers while cutting through siloed processes

Customer Experience

The Art of the Possible: An Interview with Jen Walsh

We chatted with Jen Walsh, Director of Customer Experience, about the evolution of customer experience technology and helping clients envision what's possible

Customer Experience

Harnessing a Journey Map to Empower Your Customer Experience Strategy

A customer experience journey map is a proven strategic tool that provides insight into customers’ interactions with your brand.

Customer Experience

Customer Experience Analytics: The Importance of CX Governance

Without active leadership and a well-defined governance model, it's difficult to implement changes and drive value from CX Analytics.

Customer Experience

Customer Experience Analytics: 5 Steps to CX Value and ROI

By taking a holistic view of customer data, pinpointing areas of opportunity, and making specific, targeted recommendations, it's easy to prove the ROI of customer experience analytics.

Customer Experience

Customer Experience Analytics: Novel Insights for the Modern Customer

What is CX Analytics? How can it revolutionize your revenue growth strategy and improve customer loyalty?

Customer Experience

Goodbye Isn’t Forever, Part II: How to Design a Compelling Customer Re-engagement Program

Designing a re-engagement program for lapsed or lost customers is a key way to grow revenue

Customer Experience

Goodbye Isn’t Forever: Building Effective Customer Re-engagement Programs

Creating a customer re-engagement program isn't easy, but it is critical

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