Data-Driven Insights for Businesses

Discover our latest thinking on the topics that matter most in business, data and technology.

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Customer Experience

Battling High Customer Churn with a CX Save Program

Decreasing customer churn can pay immediate dividends. Implementing a formal Save Program is one way to keep your customers happier in the long run.

Technology Services

Top Business and Technology Trends for 2023

We sat down with our experts to talk through their picks for 2023's biggest business and technology trends.

Customer Experience

Why Your Tech Stack Could Be Your Biggest Customer Experience Bottleneck (And How to Fix It)

Is an outdated tech stack keeping you from meeting customer expectations?

Customer Experience

Top 5 Challenges Faced when Building a Customer Experience Program

Building a Customer Experience Program pays huge dividends. That doesn't mean it is without its challenges. Here's how to face them head on.

Customer Experience

Using Customer Experience Innovation to Power Differentiation

Knowing how to apply customer experience innovation to product and service ideation can make all the difference in a crowded market

Customer Experience

Experts Weigh In: How Can Technology Improve Customer Experience?

At the recent CTA Insight series, Director of Customer Experience, Jen Walsh and a panel of experts spoke on the increasing role of technology in CX

Customer Experience

Using Social Media Strategy to Bring the Voice of the Customer to Life

There are three main areas that every social media strategy must consider to provide value for your customer experience program

Customer Experience

Closing the Loop: Turning VoC Data into Actionable Customer Experience Insights

Most companies collect VoC data, however many fall short on turning it into actionable insights to improve CX

Customer Experience

Building a Stronger Community through Data Analysis

RevGen partnered on a pro bono project with a local non-profit, using our customer experience and data analysis expertise to help them improve their member experience.

Customer Experience

How to Use a Service Blueprint to Optimize Your Customer Journey

A service blueprint will help you implement an optimized experience for your customers while cutting through siloed processes

Customer Experience

The Art of the Possible: An Interview with Jen Walsh

We chatted with Jen Walsh, Director of Customer Experience, about the evolution of customer experience technology and helping clients envision what's possible

Customer Experience

Harnessing a Journey Map to Empower Your Customer Experience Strategy

A customer experience journey map is a proven strategic tool that provides insight into customers’ interactions with your brand.

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