Success Stories

Sales Framework and Implementation

Customer Service & Sales Framework

Sales Framework

Project Overview

A national cable provider sought ways to increase sales and revenue with customer care agents, who already had strong, ongoing interactions with customers. Though exceptional care representatives, the agents needed more sales training and guidance. Impressed with the success of previous collaborations, the client turned to RevGen Partners to help expand this sales channel.

Client Challenge

Efforts to expand sales through its traditional customer care centers were fragmented across twenty call centers with varying degrees of focus and prioritization. This led to inconsistent processes and reporting and limited visibility into results. The client needed a trusted partner to help develop a new solution and get ‘buy-in’ from key business stakeholders; they also wanted implementation support and reporting capabilities to help ensure a successful implementation.

Solution

We helped the cable provider create a cohesive national plan for sales expansion and drive the implementation throughout the customer care organization. During the engagement, we helped:

  • Create a cohesive strategy, align business leadership, and develop an implementation roadmap. Working with business sponsors and leaders, we helped clearly articulate the strategy and goals of the program and engaged key stakeholders whose buy-in was critical to success. In partnership with leadership, we developed an execution roadmap which enabled business alignment and measurement of progress.
  • Lead and support implementation activities. Collaborating with call center leadership, we helped uncover concerns, risks, and issues, and execute mitigation activities.
  • Expand reporting capabilities. We worked with channel leaders to determine methods to capture and centralize data to measure the impacts of channel expansion on sales and revenue. The new reporting system provided a consolidated visibility of outcomes that helped achieve adoption and further buy-in.

Results

Increasing Revenue with Sale Channel Expansion

With our ongoing support and proven business and technical expertise, we empowered the cable provider to increase sales and revenue in just over six months. Following the design and implementation of new practices at the care centers, the client achieved immediate, significant results:

  • Increased monthly actual sales by 41%
  • Estimated to have exceeded yearly sales target by 27%

Learn more about our sales enablement services.

Success Stories

A young white businessman standing outside an office building smiles down at his phone

Cutting Costs without Compromising Employee Experience in Mobile Device Management

Digital EnablementCustomer Experience

Although cutting costs and exceptional employee experience often don’t go hand in hand, RevGen created an approach to mobile device usage that prioritized them both.

Read More About Cutting Costs without Compromising Employee Experience in Mobile Device Management
A blue cgi skyline of a generic city

Helping a Government Agency Align for AI-Powered Impact

Artificial Intelligence

RevGen helped this government agency break down silos and accelerate AI opportunities through strategic collaboration

Read More About Helping a Government Agency Align for AI-Powered Impact

Enabling a Major Telecommunications Provider to Prioritize and Operationalize AI

Artificial Intelligence

RevGen helped our client turn blue-sky ideas into a realistic, sequenced AI roadmap

Read More About Enabling a Major Telecommunications Provider to Prioritize and Operationalize AI

Subscribe to our Newsletter

Get the latest updates and Insights from RevGen delivered straight to your inbox.

RevGen
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.