The roadmap, designed by RevGen Partners in collaboration with the client, suggested several organizational changes that could help create a cohesive culture of consistency, facilitate the process of change, and align business strategy with individual performance.
- Create a new culture of consistency. Along with many identified areas for standardization within the roadmap, two key changes included the development of a uniform sales process and a standardized loan origination system. These initiatives will help to establish structure, common goals and end-to-end accountability. Additionally, RevGen Partners recommended the creation of a data warehouse. This warehouse would provide employees across all regions access to consistent and accurate information, supporting data-driven decisions.
- Support organizational change. Our roadmap proposed implementation of an organizational change management methodology to help employees adopt change quickly and increase their trust in the transformational process. This program included an Impact Analysis Tool and a Stakeholders Analysis Tool, which effectively predict how departments, systems and people will be affected by change.
- Align business strategy and individual performance. One key finding was the need to closely align individual performance with the achievement of company-wide goals. Under the performance management program detailed in the roadmap, decision-makers will address the intersection of business strategy and individual performance. This program will help tie individual performance to ensure employee goals were directly in line with those of the company.