Success Stories

Commission System Solution

Motivating sales professionals to maximize performance and retain customers with a comprehensive compensation program solution

National Commission System

Project Overview

Competition for new customers in the communications industry is intense. Efforts to grow and retain customers are essential. Through a comprehensive solution that aligned compensation programs with corporate goals, this communications provider had the tools it needed to motivate sales professionals to retain an additional 70,000 customers year-over-year.

Client Challenge

Faced with a flat customer base and increasing competition from new players, this communications provider needed to retain more existing customers to meet its business goals. Management had an overall game plan but lacked the systems and tools needed to execute that plan.

The business turned to RevGen Partners to assist them with:

  1. Aligning compensation plans with corporate strategy and goals
  2. Providing timely visibility into performance and commissions of the sales team
  3. Motivating and enabling agents to retain customers


We worked with the client to understand the current challenges and the vision for the future. Our experienced consultants took an agile approach to developing the application to ensure the business objectives were met in an iterative and collaborative manner.

Throughout the development process, the team worked closely with the business and technology organizations to accommodate unique situations for each division while supporting a national retention commission plan for the company. A single framework was implemented that allowed customizations and a phased rollout by region.

RevGen provided extensive data analysis and assisted the client in enhancing their existing commission plan. Analysis and modifications ensured the realization of the business strategy and fiscal responsibility while also encouraging desirable sales behaviors.


The solution was multi-disciplinary including analytics, data management, and technical application development. Change enablement and process optimization were also part of the solution to ensure adoption and alignment.

Key components of the commission solution include the following:

  • Commission Calculation Engine: A database engine was developed to enable a single commission plan framework to be deployed across all divisions.
  • Configurable Platform: The technical platform allows for adjustable parameters including performance levels, payouts, and multipliers while also enforcing corporate guidelines.
  • Goal-Setting Tool: The tool provides visual displays of what-if scenario analysis, leveraging historical data for managers and supervisors to set realistic goals.
  • Actionable Reporting: Timely individual and team performance reporting for supervisors and managers to assist in coaching agents toward goal achievement.
  • Maximizer Tool: Agents are able to model compensation drivers to see how they can maximize their commission payouts.


We delivered a robust commission solution that has been adopted across all divisions and centers of excellence reaching five thousand retention agents, as well as their supervisors and managers.

Through visibility and key insights into performance, the system enabled agents to maximize their commissions by meeting or exceeding goals set in accordance with organizational and channel objectives.

Motivated agents improved customer satisfaction and retention rates that, in turn, generated an increase in annualized revenue of $28.1 million.


Want to up the game of your sales team? Contact us for a consultation.

Success Stories

A male dentist smiles as he consults with a patient.
Digital Enablement

Using Machine Learning to Build a Patient-Centered Pricing Model

We used data science to help our client qualify more prospective patients without sacrificing their standard of care.

Read More
A person works on their laptop. Digital holograms of various data viz are overlaid on the image.
Technology Services

Improving Digital Marketing Performance through Cloud Enablement and Metadata Management

RevGen helped our client implement an Azure Cloud solution to improve digital marketing operations and data trustworthiness.  

Read More
Header image of a slightly out-of-focus man updating a kanban board full of sticky notes.
Digital Enablement

Enabling Agile Success: Customer-Focused Backlog Prioritization

Due to team consolidation in anticipation of a new technology launch, our client’s Agile backlog was a mix of competing priorities from several departments that often had conflicting goals.

Read More
A call center manager shows a customer care agent how to do something on the computer.
Digital Enablement

User-Centered Design: Developing a Customer-Facing Employee Performance Management Platform

RevGen helped our client design, develop, and deploy a customized performance management platform with the goal of improving overall customer experience through better feedback. 

Read More

Subscribe to our Newsletter

Get the latest updates and Insights from RevGen delivered straight to your inbox.