This provider of financial services to agribusinesses and rural service providers didn’t want to risk falling behind the competition and losing customers. So the bank sought a mobile solution that provides a great customer experience and a flexible architecture their IT team could support in the long-term.
After an initial failed effort that produced a poor user experience and suboptimal technical architecture, the bank turned to RevGen Partners for help in developing a mobile banking application that would drive customer retention.
RevGen approached this project as a partnership with the internal development team. This allowed the combined team to move forward in sync and with a high degree of confidence that the bank’s development team would be able to support the application in the long term.
The team made user experience design decisions based on best practices, and leveraged existing code to provide a user-friendly and cost-effective solution.
The first stage of work involved a technology assessment to identify the best long-term technical solution for the bank that would provide: a user-friendly interface, rich functionality and a supportable architecture. To achieve these objectives, a hybrid application solution was selected, developed, tested and implemented.
RevGen’s architect worked closely with our development team to set the standards and framework to use for UI and backend development. This put us on the right track for quick execution.
Due to team consolidation in anticipation of a new technology launch, our client’s Agile backlog was a mix of competing priorities from several departments that often had conflicting goals.
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RevGen helped our client design, develop, and deploy a customized performance management platform with the goal of improving overall customer experience through better feedback.
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