RevGen provided the luxury builder with everything they need to engineer a quality customer experience aligned with their luxury brand, including:
- Customer Journey Map: The future state customer journey map highlights all the interactions, activities, and frustrations of the customer and helps bring to life a vision of what the desired customer experience can be.
- Digital Capabilities List: This matrix of potential digital capabilities enables the builder to evaluate and prioritize the digital functions they want to buy or develop to improve the customer journey. Capabilities include items such as 3-D visualization, scheduling components, unified communications, and document management.
- Phased Roadmap: We broke the journey down into “crawl, walk, and run” By identifying the “minimum loveable product” for each phase, the roadmap allows the builder to prioritize their efforts and develop cohesive solutions that address customer needs and frustrations.
- Requirements: Following agile principles, RevGen developed scenarios, user stories, and both business and technical requirements to support the evaluation of potential software solutions.
Learn more about our Customer Experience Solutions