Program Management Function
Upon joining the client team, RevGen quickly established a PMO function. The team assessed the situation and established five workstreams to address project needs: (1) customer experience, (2) output file generation, (3) personal information identification, (4) technology infrastructure development, and (5) legislative assessment. Throughout the project, RevGen worked with the workstream leads in making key decisions surrounding technology, business logic, process and more to ensure the system was developed at optimal level.
The PMO established a cross-functional team meeting to support project milestones and ensure smooth handshakes throughout the process. In addition, 1:1 meetings were created to drill into specific issues encountered by each workstream.
Personal Information Data Collection Methodology
RevGen developed a PI data collection methodology which was rolled out to twenty business units. The approach met the requirements defined by the technology team and generated the minimum-required output file. Data collection began with the end in mind.
RevGen helped the business focus on the consumer experience. This included working with the cross-functional team to identify how a consumer would engage the Privacy Rights Center (submission engine, policy, FAQs, web-links, etc.). Lastly, RevGen worked with the various workstream leaders to assist in making key decisions surrounding technology, business logic, process or whatever else was needed such that the system developed was done so at an optimal level.