Solution
Integrated People, Process, and Technology – Created a team of six who worked alongside key departments (underwriting, sales, customer service, financial planning and analysis) to peruse and purge nearly two-thirds of the 600 reports. Rewrote inefficient SQL code and automated nearly 1,000 scripts for faster access to data and insight.
Introduced Ticketing, Prioritization, and Reusability – Improved the intake process with a form that lets users validate tickets before the BI team begins work. Created a Prioritization Committee of stakeholders to drive “top 5” needs each week.