After successfully assessing the company’s challenges, we formulated a roadmap with solutions to achieve the future state operating model and improve current processes. The roadmap encompassed the following components:
Added More Efficiency and Cost Savings – Created standardized and efficient processes that made the company more responsive to business partners.
Upgraded Internal Resources That Can Scale – Developed a superior resource model which empowers teams to become strategic advisors and business partners.
Formed Current State Assessment – Created visual models to document current functions and supporting technology; evaluated against branches leading practice.
Constructed Future State Operating Model – Built a flexible and scalable operating model to show how the company would focus on customer and employee experiences while delivering value to the bottom line.
Improved Customer and Employee Experience – Delivered sustainable solutions for better customer and employee experiences with optimized spaces, more collaboration, and updated technology.
Produced a Defined Roadmap – Formed alternatives and recommendations for a roadmap that led to a new operating model, more efficiency, and a stronger more effective organizational structure.