CRM Shouldn’t Stand for ‘Crisis Response Management’, Part Two
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There is no shortage of horror stories about companies being disrupted and left behind. These events have created a constant buzz around innovation. Yet, many leaders don’t know how to define and implement it for their companies. Some companies have enough potential upside that they can develop innovation centers that have the sole objective of ‘innovating.’ But if that is not a realistic investment for your company or department there are still ways you can reap the rewards of innovation without the multi-million dollar budget.
Let’s start with why you should care about innovating:
For one of our clients, we’ve hosted quarterly ‘hackathons’ over the past few years. Nearly a dozen team members participate, mostly developers. The following are some insights that we have gained from the experience:
You might be wondering what was the result of our hackathons. Over the past three years, we’ve inspired a number of new projects, and once our business partners got a chance to see the actual prototypes they were made a high priority. We’ve tackled challenges like dramatically reducing call handle times in the contact center by modernizing legacy applications; reducing costly process waste by integrating with third-party vendors; and demonstrating how we could enhance the customer experience with integrated chatbots.
Hackathons are a practical way to introduce creativity and innovation to your company with a minimal investment. All you need are some business challenges and some smart, passionate people.
Learn more about RevGen’s areas of expertise.