Jen Walsh

Director, Customer Experience

Leveraging innovative solutions to elevate the customer experience

Jen brings a passion for optimizing customer experience. She enjoys diagnosing challenges and improving inefficiencies while reducing costs and driving technology innovation. For her, it’s about helping clients see the “art of the possible” and what they can achieve for both their business and their customers when they think about their long-term strategic goals.

Jen has over 20 years in various consulting and industry roles directing enterprise-wide strategic growth and customer experience transformation programs. She is also a published thought leader on operational excellence and utilizing Artificial Intelligence and Machine Learning to enhance customer experience.

In her free time, Jen loves watching her children take on new challenges as they pursue their academic, athletic, and creative endeavors. She has a passion for international travel and experiencing new cultures, languages, and cuisines. A Colorado native, Jen is a loyal Broncos and Nuggets fan.

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Insight Posts

Customer Experience

The Art of the Possible: An Interview with Jen Walsh

We chatted with Jen Walsh, Director of Customer Experience, about the evolution of customer experience technology and helping clients envision what's possible

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Customer Experience

Customer Experience Analytics: 5 Steps to CX Value and ROI

By taking a holistic view of customer data, pinpointing areas of opportunity, and making specific, targeted recommendations, it's easy to prove the ROI of customer experience analytics.

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Customer Experience

The Remarkable Revenue Generation of CX

Current customers drive majority of next year’s revenue

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Customer Experience

5 Key CX Metrics for Steering Your Business

Drive your CX goals with these key CX metrics

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