The 2025 Client Satisfaction Survey

For the fourth year in a row, RevGen’s clients have awarded us an “excellent” Net Promoter Score (NPS), with our highest ever score of 76. 

We distribute our client satisfaction survey annually to the project partners we’ve worked with during the prior year. We then analyze that data the same way we recommend for our clients, gathering insights and action items to inform our continuous improvement efforts. 

“Been working with RevGen for years and it has by far been the best and strongest consulting agency to work with.” – Client Comment 

A few highlights noted by our clients were our strong communication, professionalism, flexibility, and collaboration. Clients also appreciated our commitment to their success, which is enabled through the blend of our technical and business expertise.

To calculate NPS, we asked how likely our clients were to recommend RevGen to a friend or colleague on a scale of 1-10. Based on that number, respondents are identified as promoters, passives, or detractors. A score between -100 and 100 is calculated based on that identification, and our rating of 76 is just a few points shy of “world class”. 

“It’s always been a joy to work with RevGen.  Running projects is extremely difficult if you don’t have the relevant business “perspective”.  RevGen always did exceedingly well at not only understanding what we needed.  But more important they “WHY” and “HOW” of things.” – Client Comment 

As always, there were a few areas of opportunity we will be working to improve, including getting ever more efficient with project management.  

We extend our sincerest thanks to all the clients who took the time to fill out the survey. RevGen’s 17 years of business would not have been possible without your continued trust and partnership. 

If you are interested in learning more about why our clients are so willing to refer us, schedule a quick chat with a member of our team.