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Cutting Costs without Compromising Employee Experience in Mobile Device Management
Although cutting costs and exceptional employee experience often don’t go hand in hand, RevGen created an approach to mobile device usage that prioritized them both.
Project Overview
Our client, a national financial services provider, was looking to create cost savings within a new mobile device strategy. Despite seeking to reduce costs, our client still wanted to ensure a positive employee experience that enabled productivity and supported customer-facing interactions.
Client Challenge
Our client’s main concern was that even though changes needed to be made, they didn’t want their employees — the users of these devices — to find the new strategy unhelpful, cumbersome, or worst of all, something that made their jobs harder.
Decrease mobile device costs
The client sought to reduce waste within their current mobile device footprint. Their technology department had already carved out recurring cost savings, however, they recognized a mobile device strategy overhaul was warranted to uncover additional, sustainable savings.
Improve employee experience
While our client was proud of their current workforce experience with mobile device usage, they wanted to take the opportunity presented by the overhaul to improve on their already good baseline.
No existing current state strategy
Since our client’s current state strategy had not been formally documented, they wanted to ensure it was, so that their future state decisioning would be grounded in reality.
Approach
Faced with a four-week deadline to not only document their current state but deliver our strategy recommendations, our client needed a clear path forward. We responded with a human-centered, research-driven approach that left no stone unturned.
Solution
RevGen partnered with the client to develop a forward-looking mobile device strategy that balanced cost optimization with a strong employee experience. Through stakeholder engagement, industry benchmarking, and role-based service design, we delivered a comprehensive, insight-driven solution tailored to the organization’s unique needs and technology landscape.
Interviewed persona groups to outline current state
We outlined and recruited feedback from 21 stakeholders spanning 7 personas. We used the input from these discussions to define each persona’s goals, challenges, elements that made employees’ lives easier, and change expectations. This informed a current state operating model and performance assessment.
Incorporated industry best practices and standards
We then began to define a future state mobile device strategy by outlining standards in adjacent industries, in addition to a perspective on the attractors and detractors for Bring Your Own Device (BYOD) within our client’s specific technology landscape.
Developed role-informed Service Levels
We created three Service Level options that offered standard and optional menus based on job functions that balanced cost reduction and employee experience. We also completed a Total Cost of Ownership (TCO) analysis and leveraged these findings to inform us of the savings offered by each Service Level-Tier recommendation, accompanied by a thorough list of considerations and impacts by strategic pillar.
Results
Our work delivered high-impact results: scalable cost-saving options with up to 63% in projected reductions, a deeper understanding of employee personas, and exclusive access to peer insights that informed confident, strategic decision-making.
Up to 63% in projected cost savings
By combining mobile device strategy expertise with our business focus, our recommendations presented scalability based on organizational objectives. Even better – projected mobile device savings ranged from 33-63% depending on final selection.
Deep understanding of employee personas
The client’s leadership was provided with a deep understanding of not only their personas’ current needs and expectations, but future improvements and opportunities to continue to deliver on their exceptional experience.
Insider access to thought leadership
As a bonus, we connected our client with a CIO within our network to understand the benefits and drawbacks to the BYOD approach they were initially debating. Paired with our detailed analysis and recommendations, they now had a research-backed understanding of the best way to move forward.
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